What happened? When the power supply is interrupted to your home, it can be startling. Knowing what to do during an outage will help you get life back on track. Vital Power recommends:
Your safety is our greatest concern. Talk with your family about the dangers that may be present during electrical outages. To avoid injury and life-threatening conditions:
Report outages to your local Transmission and Distribution Utility (TDU). Vital Power is your electricity retailer and is not associated with transmission or restoring power.
We recommend keeping the phone number for your TDU on your cell phone, so that you are prepared for an electrical outage. If your computer does not have a battery backup, it may prove helpful to print emergency contact information.
Not sure which company serves your area? The USAGE section on your bill includes a graph of service areas.
Choosing Vital Power not only powers your home, it will empower you. Together, we're making good things happen here in Texas.
Vital Power provides postpaid residential electrical service in deregulated areas in Texas. We offer superior customer service and competitive rates, and we give you the power to support charities across the state. We call that “Powering Life."
Mailing Address:
PO BOX 722434, Houston, TX 77272
Customer Service: 844-227-2679
Website Sales: 844-227-2649
Payment Line: 844-227-2672
Corporate Line: 844-227-2679
Fax: 1-800-808-3109
Email: [email protected]
We just need a few details so that we can find your account:
How can I find my Account Number?
Your Vital Power account number can be found in emails and text messages sent to you by Vital Power.
What is my Service Address Zip Code?
The zip code of your active service address.
Call 1-866-302-3233 or text us at 61959 if you need further assistance.