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Critical Care for Residential Customers with Chronic Conditions

About Critical Care & Chronic Condition Status

Customers with serious medical conditions can apply, with their TDU, as either Chronic Condition Residential status or Critical Care Residential status. Read more about these two distinctive statuses below:

Important: If you are registered with your TDU as Critical Care or Chronic Condition, you can’t sign up with any Retail Energy Provider for pre-paid services. You must choose a traditional post-paid plan that works for you.
 

Who Qualifies As A Chronic Condition Customer?

Chronic Condition Residential Customers are residential customers with a permanent resident of their home who has been diagnosed by a physician as being dependent upon an electrical-powered medical device to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person’s medical condition.

If that serious medical condition is diagnosed or re-diagnosed by a physician as a life-long condition, the designation is effective under this section until the person with the medical condition either no longer resides at the home or one year, whichever is shorter. Otherwise, the designation or re-designation is effective for 90 days.
 

Who Qualifies As A Critical Care Customer?

Critical Care Residential Customers are residential customers with a permanent resident of their home who has been diagnosed by a physician as being dependent upon an electrical-powered medical device to sustain life.

The designation or redesignation under this section is effective for two years.
 

How To Apply:

In order to be considered for designation as Chronic Condition Residential status or Critical Care Residential status, an application for designation must be submitted by or on behalf of the customer to the TDU by a physician.

Print or Download the Critical Care Application